FAQs

Below, we've put together some answers to questions you may have about our Montreal Canadiens 50/50 raffles.  

 

Have more questions? 

Please contact us by email at fondation5050@canadiens.com. We will get back to you as soon as possible and will eventually add your question as well as our answer to the content of this FAQ. 

 

Who can participate? 

Participation is reserved exclusively for people aged 18 and over who are physically located in the province of Quebec at the time of ticket purchase. You don't have to be a resident of Quebec to participate; tourists, visitors or anyone temporarily passing through the province can also take part in our draws. Please note that the transactional website we use employs georeferencing technology to validate that you are located in Quebec. To this end, please ensure that you activate location sharing on your device or browser to enable the sale. 

 

How much do tickets cost?  

Here are the ticket packages for the 50/50 Raffle organized by the Montreal Canadiens Children’s Foundation : 

• Ten dollars ($10.00) for three (3) tickets 

• Twenty-five dollars ($25.00) for twenty-five (25) tickets 

• Fifty dollars ($50.00) for one hundred (100) tickets 

• One hundred dollars ($100.00) for three hundred (300) tickets 

Tickets for the Bonus Raffle are $10 each. You can purchase up to 10 "bonus" tickets per 50/50 tickets transaction. 

 

What is a guaranteed jackpot?
The grand prize for the cumulative jackpot of the first round of the 2025 NHL Playoffs is guaranteed to a minimum amount of $250,000. This means that even if ticket sales do not reach this amount, the winner will still receive a guaranteed prize of $125,000. However, the winner could win a larger sum because once ticket sales reach the minimum amount of $250,000, the grand prize will continue to increase until the raffle closes.

 

I can't buy tickets because of geolocation problems. What should I do?

In order to be permitted to purchase tickets, you need to allow location services on your device. If you are located in the province of Quebec and are experiencing issues, you may have previously turned off location sharing on your browser or device. Please follow the steps below to change that setting and allow the site to detect your location.  

On your computer: 

1. Open Chrome. 

1. In the top right-hand corner of the window, click on More then on Settings.

1. Click on Privacy and Security then on Site settings.

1. Click on Location then select "Allow" in the drop-down menu.

 

On your iPhone or iPad (iOS): 

1. Open the Settings application. 

1. Search for Safari or Chrome, depending on the browser you use, and press it. 

1. Scroll to the bottom of the screen, then tap Location.

1. Choose the option you wish to use by default ("Ask" or "Allow"). 

 

On your Android phone or tablet: 

1. Open the Chrome app. 

1. To the right of the address bar, tap More and then Settings.

1. Click on Site settings then on Location.

1. Turn on the Location.

 

Troubleshooting steps for Microsoft Edge: 

If you're experiencing problems with location services when using the Microsoft Edge browser on Windows, it's probably due to the permissions related to geolocation access. To solve this problem, you can adjust location permissions in Windows system settings and Microsoft Edge browser settings. 

Troubleshooting steps : 

1. Check Windows system settings :

• Access Windows settings by clicking on the menu button and selecting the "Settings" icon. 

• Access your privacy settings and click on "Location" in the left-hand sidebar. 

• Enable location access by toggling the "Allow applications to access your location" switch. 

• Review and manage application permissions, including Microsoft Edge and Maps. 

 

2. If you're still having problems, check your Microsoft Edge browser settings:

• Open the website in the Microsoft Edge browser on Windows. 

• Access Edge settings by clicking on the three horizontal dots (or "More" menu) in the top right-hand corner of the navigation bar 

• Scroll down to "Cookies and site permissions" and click on it. 

• Under "Site permissions", select the website entry and click on "Reset permissions". 

• Try to access the website again and make a purchase. 

• Grant location authorization in Edge (if prompted) by clicking on the option allowing the website to access your location. 

 

Can I win more than one prize?  

The Bonus Raffle tickets are not included in the 50/50 raffle, and vice versa. To participate in the Bonus Raffle, you must first add a regular 50/50 ticket package to your cart. Your numbers will be valid for all prizes within the Bonus Raffle. There is a limit of 10 tickets in the Bonus Raffle per 50/50 ticket transaction.  

 

How can I purchase my tickets?  

You can purchase tickets for the raffle at en.5050.canadiens.com until the end of Montreal Canadiens home game. 

When purchasing tickets online, you must use one of the following types of cards: Visa, Visa Debit, Mastercard, Mastercard Debit and American Express are accepted. Other methods of mobile payment, such as Apple Pay, Google Wallet and Shop Pay, are also available. 

 

How will I receive my tickets?   

After finalizing your online transaction, you will automatically receive an email confirmation with your digital tickets attached. Make sure to enter your email address correctly with no errors when purchasing to ensure you receive your tickets. 

 

How long does it take to receive my tickets?  

Tickets generally are sent to your email address within 5 minutes of ordering. Various reasons beyond our control, including a high volume of sales, could lead to there being a delay in the reception of your tickets. Make sure to enter your email address correctly with no errors when purchasing to ensure you receive your tickets. and check your spam and junk mail folders. If you still haven’t received your tickets within an hour of the transaction, please email us at fondation5050@canadiens.com. 

 

Can I play more than once in the same raffle? 

Yes, you can make more than one transaction per raffle, as long as the raffle still open - so you can play from anywhere, as often as you like! 

 

Can a group of people buy 50/50 tickets together and split the prize if they win?

A group may decide to pool their money to purchase 50/50 tickets. However, the tickets must be bought under a single individual’s name. Only the holder of the winning ticket can claim and receive the prize. The Montreal Canadiens Children’s Foundation shall have no responsibility or liability for any disputes among individuals regarding the sharing of the prize and is not responsible for any other person who claims any interest in, or right to, all or any part of the prize associated with a winning ticket.

 

Where can I find the winning number and what happens if I win?   

The winning numbers and their associated prizes will be posted on the « Winners » tab at en.5050.canadiens.com after each raffle. 

A member of the Foundation will also communicate with winners by using the contact information provided at the point of purchase. If your ticket has the winning number, you can also contact us by email at fondation5050@canadiens.com with proof of your ticket. 

 

How long do winners have to collect their prize? 

Winners have fourteen (14) business days to claim their prize. The person with the winning number will be contacted by a Montreal Canadiens Children’s Foundation representative as soon as the raffle is completed. 

Each prize winner must provide the Montreal Canadiens Children’s Foundation with all information required by provincial gaming regulations. By claiming their prize, the winner gives the Foundation the right to publish their name and amount won. All prizes that remain unclaimed after fourteen (14) business days will revert to the Montreal Canadiens Children’s Foundation.  

 

What happens if I've lost or thrown away my 50/50 ticket and it contained the winning number?

Participants are responsible for retaining their proof of purchase, which includes their ticket numbers, whether it's the printed coupon from an in-person purchase or the digital receipt received by e-mail from an online purchase. This printed or digital ticket is the only valid proof of participation and must be presented to claim a prize. In the event of loss, theft or deterioration making it impossible to verify the authenticity of the ticket, the participant will not be able to claim the corresponding prize.

Only the person presenting a valid ticket or receipt containing the winning number will be eligible to receive the prize. The holder of the winning number has fourteen (14) business days from the date of the draw announcement to claim the prize. If the prize is not claimed within this period, the unclaimed amount will be invested in a Montreal Canadiens Children’s Foundation program, as approved by the Régie des alcools, des courses et des jeux du Québec.

 

What are the profits from the raffle used for? 

Net profits from 50/50 raffles benefit Montreal Canadiens Children’s Foundation, whose mission is to encourage physical activity and the adoption of healthy lifestyle habits among disadvantaged young people aged 4 to 17.    

  

What are my chances of winning?  

Chances of winning depend on the total number of tickets sold at the time of the raffle.  

 

I think I misspelled my email address when I purchased my tickets. What do I do?  

If that happens, please contact us at fondation5050@canadiens.com with your full contact information. Make sure to include your full name and contact information so that we can track your transaction. 

 

Is the prize taxable and is the purchase of a raffle ticket tax deductible?  

Raffle winnings are not taxable in Quebec. In addition, no official tax receipt will be issued for the purchase of raffle tickets, as required by the Canada Revenue Agency, since the ticket gives the purchaser a chance to win and is therefore not a charitable donation. 

 

Am I able to get a refund?  

All ticket sales are final. There will be no refunds issued to anyone for any reason. All tickets purchased and entered into the raffle cannot be refunded, including if ticket purchaser made an error in selecting the package of tickets they wished to purchase.  

 

Can I gift my tickets?  

Tickets are non-transferrable. The prize will be awarded to the individual whose name appears as purchasing the ticket.