FAQs

Below, we've put together some answers to questions you may have about our Montreal Canadiens 50/50 raffles.  

 

Have more questions? 

Please contact us by email at fondation5050@canadiens.com. We will get back to you as soon as possible and will eventually add your question as well as our answer to the content of this FAQ. 

 

Who can participate? 

Participation is reserved exclusively for people aged 18 and over physically located in the province of Quebec at the time of ticket purchase.

You don't have to be a Quebec resident to enter; tourists, visitors or anyone temporarily passing through the province can also take part in our draws. Please note that the transactional website we use employs georeferencing technology to validate that you are located in Quebec. To this end, please ensure that you activate location sharing on your device or browser to enable the sale. 

 

How much do tickets cost?  

Four (4) ticket packages are offered as part of the 50/50 draws organized by the Montreal Canadiens Children’s Foundation : 

• Ten dollars ($10.00) for one (1) ticket - This package is offered exclusively onsales made in person by an arena volunteer.

• Twenty-five dollars ($25.00) for twenty-five (25) tickets 

• Fifty dollars ($50.00) for one hundred (100) tickets 

• One hundred dollars ($100.00) for three hundred (300) tickets 

 

Why is the $10 ticket option no longer available online?

We understand that many of our loyal participants appreciated the $10 ticket option as an affordable way to participate in the 50/50 Lottery. This option remains available to fans who purchase their tickets on site at the Bell Centre during Canadiens games.

The primary objective of our half-and-half draws remains to raise funds for the Canadiens Children's Foundation for reinvestment in our programs. With half of the $10 ticket price going to the winner, and transaction, processing and operating costs to cover, there was little left over to support our mission. After a careful analysis of our various packages, we decided to withdraw this online option in order to concentrate our efforts on more advantageous packages for both our supporters and the Foundation. As a result, a greater proportion of every purchase directly supports children in need across Quebec.

 

I can't buy tickets because of geolocation problems. What should I do?

In order to be permitted to purchase tickets, you need to allow location services on your device. If you are located in the province of Quebec and are experiencing issues, you may have previously turned off location sharing on your browser or device. Please follow the steps below to change that setting and allow the site to detect your location.  

On your computer:

1. Open Chrome. 

1. In the top right-hand corner of the window, click on More then on Settings.

1. Click on Privacy and Security then on Site settings.

1. Click on Location then select "Allow" in the drop-down menu.

 

On your iPhone or iPad (iOS) :

1. Open the Settings application. 

1. Search for Safari or Chrome, depending on the browser you use, and press it. 

1. Scroll to the bottom of the screen, then tap Location.

1. Choose the option you wish to use by default ("Ask" or "Allow"). 

 

On your Android phone or tablet:

1. Open the Chrome app. 

1. To the right of the address bar, tap More and then Settings.

1. Click on Site settings then on Location.

1. Turn on the Location.

 

Troubleshooting steps for Microsoft Edge :

If you're experiencing problems with location services when using the Microsoft Edge browser on Windows, it's probably due to the permissions related to geolocation access. To solve this problem, you can adjust location permissions in Windows system settings and Microsoft Edge browser settings. 

Troubleshooting steps : 

1. Check Windows system settings :

• Access Windows settings by clicking on the menu button and selecting the "Settings" icon. 

• Access your privacy settings and click on "Location" in the left-hand sidebar. 

• Enable location access by toggling the "Allow applications to access your location" switch. 

• Review and manage application permissions, including Microsoft Edge and Maps. 

 

2. If you're still having problems, check your Microsoft Edge browser settings:

• Open the website in the Microsoft Edge browser on Windows. 

• Access Edge settings by clicking on the three horizontal dots (or "More" menu) in the top right-hand corner of the navigation bar 

• Scroll down to "Cookies and site permissions" and click on it. 

• Under "Site permissions", select the website entry and click on "Reset permissions". 

• Try to access the website again and make a purchase. 

• Grant location authorization in Edge (if prompted) by clicking on the option allowing the website to access your location. 

 

Can I win more than one prize?  

Some draws also include a secondary prize. Each time the Canadiens play one or more games abroad, an early bird prize is offered, in addition to the grand cash prize of the half-and-half draw. Tickets purchased during each of these road trips are eligible for the Early Bird Prize, which is drawn at 4:00 p.m. on the day of the next home game. All tickets sold by this date and time qualify for all prizes offered in this draw. Early bird prize winners retain their eligibility for the cash grand prize. 

How can I purchase my tickets?  

You can purchase tickets for the raffle at en.5050.canadiens.com until the end of Montreal Canadiens home game. 

When purchasing tickets online, you must use one of the following types of cards: Visa, Visa Debit, Mastercard, Mastercard Debit and American Express are accepted. Other methods of mobile payment, such as Apple Pay, Google Wallet and Shop Pay, are also available. 

 

How will I receive my tickets?   

After finalizing your online transaction, you will automatically receive an email confirmation with your digital tickets attached. Make sure to enter your email address correctly with no errors when purchasing to ensure you receive your tickets. 

 

How long does it take to receive my tickets?  

Tickets generally are sent to your email address within 5 minutes of ordering. Various reasons beyond our control, including a high volume of sales, could lead to there being a delay in the reception of your tickets. Make sure to enter your email address correctly with no errors when purchasing to ensure you receive your tickets. and check your spam and junk mail folders. If you still haven’t received your tickets within an hour of the transaction, please email us at fondation5050@canadiens.com. 

 

Can I play more than once in the same raffle? 

Yes, you can make more than one transaction per raffle, as long as the raffle still open - so you can play from anywhere, as often as you like! 

 

Can a group of people buy 50/50 tickets together and split the prize if they win?

A group of individuals may choose to pool their funds to purchase 50/50 tickets. However, all tickets must be purchased in the name of a single individual. Only the holder of the winning ticket may claim and receive the prize. The Montreal Canadiens Children’s Foundation assumes no responsibility for any disputes between individuals regarding the division of the prize, and is not liable to any other person who claims an interest or right, in whole or in part, in the prize associated with a winning ticket.

 

Where can I find the winning number and what happens if I win?   

The winning numbers for each of the prizes drawn will be posted in the "Winners" tab at 5050.canadiens.com after the draw closes. It responsibility of each participant to verify each draw if they have the winning number.

The holder of the ticket containing the winning number must claim his or her prize by contacting the Foundation by telephone or e-mail, transmitting his or her purchase e-mail (or presenting proof of his or her printed ticket)and by providinggovernment-issued photo ID. The winning ticket holder will have fourteen (14) business days from the time of announcement to claim the prize. Although the the Foundation may use contact information provided by the winning ticket winning ticket to contact themit remains the winner's sole responsibility to verify their ticket number and contact contact the Foundation to initiate the claim process.

 

How long do winners have to collect their prize? 

Winners have fourteen (14) business days to claim their prize. Although the Foundation may use the contact information provided by the purchaser of thewinning ticketto contact him/her, it remains the winner's sole responsibility to verify his/her ticket number and to contact the Foundation to initiate the claim process.

Each prize winner must provide the Montreal Canadiens Children’s Foundation with all information required by provincial gaming regulations. By claiming their prize, the winner gives the Foundation the right to publish their name and amount won. All prizes that remain unclaimed after fourteen (14) business days will revert to the Montreal Canadiens Children’s Foundation.  

 

What happens if I've lost or thrown away my 50/50 ticket and it contained the winning number?

Participants are responsible for retaining their proof of purchase, which includes their ticket numbers, whether it's the printed coupon from an in-person purchase or the digital receipt received by e-mail from an online purchase. This printed or digital ticket is the only valid proof of participation and must be presented to claim a prize. In the event of loss, theft or deterioration making it impossible to verify the authenticity of the ticket, the participant will not be able to claim the corresponding prize.

Only the person presenting a valid ticket or receipt containing the winning number will be eligible to receive the prize. The holder of the winning number has fourteen (14) business days from the date of the draw announcement to claim the prize. If the prize is not claimed within this period, the unclaimed amount will be invested in a Montreal Canadiens Children’s Foundation program, as approved by the Régie des alcools, des courses et des jeux du Québec.

 

What are the profits from the raffle used for? 

Net profits from 50/50 raffles benefit Montreal Canadiens Children’s Foundation, whose mission is to encourage physical activity and the adoption of healthy lifestyle habits among disadvantaged young people aged 4 to 17.    

  

What are my chances of winning?  

Chances of winning depend on the total number of tickets sold at the time of the raffle.  

 

I think I misspelled my email address when I purchased my tickets. What do I do?  

If such an error occurs, please contact us atfondation5050@canadiens.comPlease be sure to include your full name and contact details so that we can trace your transaction.

Is the prize taxable?

Drawing winnings are not taxable in Quebec. 

Are raffle tickets tax-deductible? 

No official tax receipt will be issued for the purchase of raffle tickets, as required by the Canada Revenue Agency. As the ticket gives the purchaser a chance to win a prize, it is not a charitable donation. 

Am I able to get a refund?  

All ticket sales are final. There will be no refunds issued to anyone for any reason. All tickets purchased and entered into the raffle cannot be refunded, including if ticket purchaser made an error in selecting the package of tickets they wished to purchase.  

 

Can I gift my tickets?  

Tickets are non-transferrable. The prize will be awarded to the individual whose name appears as purchasing the ticket.